Introduction
Because the configuration for all Uplevel hardware, including any backed up data, is stored in the cloud, any replacement hardware, including upgrades, would be treated as a typical box swap (e.g., just like if the original box failed and we had to replace it).We undertake the necessary work on our backend to prepare for the swap; then, when you're ready, simply let us know, and we swap the configurations between the old and new Gateways.Your client is back up and running, in a few minutes, when the new box receives its configuration from the cloud.
Depending on the complexity of the installation, the full operation normally takes between 15 and 30 minutes on-site. The actual box change takes a few minutes, and the rest of the time is spent going around making sure that all of the computers, printers, and servers are operational again.
We've developed a simple, scripted, procedure that minimizes client downtime.
For a scheduled swap we would suggest doing this after hours or during lunch. However, whatever time is convenient for you would be fine.
Swapping the Gateway
The procedure:
- Call the Support Line ( 971-317-3001 )
- Swap the WAN cable into the new Gateway.
- Restart the ISP Hardware.
- We'll execute a quick "swap" script once we see the new Gateway online.
- Move the LAN cables over to the new Gateway.
Related Articles
Hardware Replacement - RMA / Upgrades
Introduction Because the configuration for all Uplevel hardware, including any backed up data, is stored in the cloud, any replacement hardware, including upgrades, would be treated as a typical box swap (e.g., just like if the original box failed ...
Throughput speeds of UG-101 Gateway
WAN Throuput Because of the Cavium Octeon III network processor used in the Gateway, the internal routing / VLAN-firewalling performance is of course quite high -3-4 gigabits/second. With all sophisticated Firewall functions enabled (Country ...
Using LTE / Mobile Network Modem As Primary or Backup / Failover Connections
Choosing Hardware: Since the Uplevel Unbox provides Wi-Fi and firewall capabilities, we recommend using a single-purpose modem, which simplifies configuration and reduces the solution cost. In this document, for our examples we use the Netgear 4G LTE ...
How are Disaster Recovery (Cloud Backups) Stored and Protected?
How are Disaster Recovery (Cloud Backups) Stored and Protected? Online backups are stored on dedicated virtual drives, with each drive permanently attached to a dedicated virtual machine. These machines are firewalled off from all other VMs within ...
Setting Static IPs on the WAN Ports
From the Uplevel Portal (Firmware Version 4.4+) Login to your Portal and navigate to the Overview section for the Site you would like to configure Click Set WAN Static IP Select Static IP from the drop down menu Enter the IP Address, Gateway Address, ...