Hostnames not showing in the Portal > Devices section

Hostnames not showing in the Portal > Devices section

This pertains to using Static IPs. If you are using DHCP, please open a support ticket.

The Static IP hostnames on the Portal > Devices page are a bit, for lack of a better word, dicey. We can retrieve and save hostnames to the hostname field if the client announces it (DNS update, DHCP request with a 'announce', etc.). Many static IP clients, on the other hand, will never perform any transactions with the Gateway that include a hostname. Hence, the hostname field will thereafter be null.

This is also true if you are running you own DHCP server onsite, not using the Uplevel Gateway for DHCP.

You can usually tell which clients are not going to have names by looking at the IP address field. If it says "non-DHCP" then the client is likely to have no name, either. The most common way for the Gateway to get the client's name is via the DHCP request, which contains the client's hostname. Since the Gateway can't get a name for a non-DHCP client, it will present whatever other info it can glean for the client.

There are some cases when we have seen where the client got a DHCP IP from the gateway, but did not include its hostname in the request - those frequently show up as "no-name" also, unless the gateway was fortunate enough to get the client's name by some other method. However, this case is not so common.

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