Hardware Replacement - RMA / Upgrades
Replacing Uplevel Hardware: Gateways, Access Points, and Switches
Uplevel stores all hardware configurations and backups in the cloud. This means replacing any device works the same way, whether you're upgrading equipment or swapping a failed unit. The new hardware automatically receives its configuration from the cloud once connected.
Typical timeline: 15-30 minutes onsite, depending on installation complexity. The actual hardware swap takes just a few minutes. The remaining time is spent verifying that computers, printers, and servers are back online.
Scheduling recommendation: After hours or during lunch minimizes disruption, but any convenient time works.
Gateway Replacements
Gateway swaps require coordination with Uplevel Support to maintain your exact network configuration. The process takes about 10 minutes when following these steps:
Before you begin:
- Have the new Gateway onsite and powered on
- Verify you have physical access to all network cables
Replacement Steps
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Contact Uplevel Support
Call Uplevel support before beginning the swap: 971-317-3001
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Move the WAN cable
Disconnect from the old Gateway and connect to the new Gateway
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Restart your ISP hardware
Power cycle your modem/router to recognize the new Gateway
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Wait for Support to complete backend swap
Support runs a script to transfer your subnets and shared storage configurations once the new Gateway appears online
-
Move LAN cables
Disconnect all LAN cables from the old Gateway and connect to the new Gateway
Access Point and Switch Replacements
Access Points and Switches work independently and don't require Uplevel Support intervention. You can move or replace them freely, and they automatically appear in the Portal when connected.
To replace or move an AP or Switch:
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Disconnect the device
Unplug power and network cables
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Remove from Portal at former location
Once the device shows as offline, remove it from its former location in the Portal to clear alerts
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Connect the new device
Plug into your network with power and ethernet
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Verify in Portal
The device automatically appears in the Portal
Important: After moving or disconnecting an AP or Switch, remove it from its former location in the Portal to clear offline alerts. The removal option appears once the device shows as offline.
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