Email Notifications

Email Notifications

The scope of this document covers configuring Email Notifications to send to an email address, or to send notfications to the following PSA's:
  1. AutoTask Website
  2. Connectwise Website
  3. RepairShopr Website
Most PSA's are supported, though not addressed in this document. Please contact your PSA Support Team for further details about your PSA setup. Uplevel Support Team is happy to work with your PSA Support to come up with a solution. 

Enable and Configure Notifications in the Uplevel Portal

From the Portal > Profile Edit > Account Setting section


Choose the Notifications tab:


Check Send email when an issue is detected, and enter the specifics to the fields below:



For the Email Subject Line & Email Body you can use the following variables (you can copy/paste the variables in the Portal)
{severity} - INFO, WARN, ALERT
{customer} - Which Customer is affected
{site} - Which of the Customer's sites is affected
{description} - A description of the issue

Recommended entries:
Subject Line: 
{severity} - {customer} - {site}
Body: 
{severity} - {customer} - {site}
{description}

Autotask Setup:







Connectwise setup:







RepairShopr Setup:



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